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Digital infrastructure and ICT

Here the size criterion often does not apply. DNS service providers and the national top-level domain registry are essential regardless of size, and providers of electronic communications and trust services are categorised regardless of size.

Annex to the ActAnnex I - high-criticality sector
Competent CSIRTNational Cyber Security Centre (NCSC-HR)
Sectoral authorityHAKOM for electronic communications

The measures that carry most of the work in this sector

07Access control
A managed service provider has access to its clients' systems - a compromise multiplies.
08Supply chain
You are somebody's supply chain. Your clients' measure 8 imposes requirements on you, contractually.
09Development and maintenance
Separated environments and change management are decisive when one change affects several clients.
11Incident handling
For some digital providers special significance rules apply under Implementing Regulation (EU) 2024/2690.

What we most often find

  • Shared administrator accounts across several clients
  • Remote management tools without multi-factor authentication
  • No network-level separation of client environments
  • Contracts with no defined incident notification deadline towards the client

Check for yourself

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